$2.5 Million
Kesselman v. Toyota Motor Sales, U.S.A., Inc., et al.
Consumer Class Action,Consumer Fraud,Junk Fees
Attorneys:
Mike Arias, Craig Momita, Anthony Jenkins
Case Synopsis
Arias Sanguinetti represented owners and lessees of certain Toyota vehicles who alleged a defect in the vehicle’s hands-free phone system caused an “Echo Issue” that impaired the user experience. The lawsuit covered a wide range of model years and vehicles across multiple states, including the 4Runner, Tacoma, Tundra, Highlander, Prius, Sequoia, and others.
Toyota denied the allegations but agreed to a settlement providing injunctive relief – including a dedicated Volume Adjustment Protocol website, enhanced instructional videos, direct outreach to affected owners, a social media awareness campaign, and an IVR phone line for class member support. The settlement preserves class members’ rights to pursue any separate claims for monetary damages, personal injury, or wrongful death.
While the relief here is non-monetary, the settlement ensures Toyota takes concrete steps to reach affected drivers and provide them with real solutions – not silence.
“We won’t settle for anything less than justice that transforms.”
